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Proudly serving Bow, NH and the surrounding area since 1995

Our Credentials

  • License ID: MBE0000015 (Business Entity)
  • License ID: 15 (Master Plumber)
  • Better Business Bureau (Accredited Business)
  • Concord Chamber of Commerce

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Our Reviews

Overall Verified Testimonial Score

4.40

Composite Score

Quality

Customer Service

Value

Review Date: 10/31/2024 | Author: Bruce U.

Comments: Responded quickly to my question and did a professional job.

Review Date: 10/12/2024 | Author: Stephen S.

Comments: Fast service

Review Date: 05/09/2024 | Author: Jami A.

Comments: Keith is polite and professional. Shawn came out to give me a quote and was very knowledgeable and professional. I ended up having Shawn complete the job that day. He kept me well informed throughout the job and was pleasant and professional. I would ask for Shawn every time! Thanks Mr. Rooter! You?re now my go-to!

Review Date: 11/25/2023 | Author: James C.

Comments: Wonderful! Very fast response! Very helpful and nice, very fair price!

Review Date: 08/30/2023 | Author: Gail B.

Comments: There is NEVER a 'good' time to have plumbing issues but we were super happy to hear Mr. Rooter could send a plumber for same day service for our issue. Your plumber was very polite, helpful, careful of property, and knowledgeable. He also solved our sink issue in a very timely manner. We will definitely be calling Mr. Rooter for future plumbing issues as your services have been shown to be most reliable, competitively priced, and performed in a timely manner.

Review Date: 08/03/2023 | Author: Joseph B.

Comments: Good service

Review Date: 01/23/2023 | Author: Denise P.

Comments: as wonder as my experience was I was thinking that someone could find it very heartbreaking at todays prices for people on disability or retired on fixes income. But the service was great and done quickly.

Review Date: 01/17/2023 | Author: Frank D.

Comments: Super workers and great j

Review Date: 03/13/2022 | Author: Stewart S.

Comments: Ryan was very professional and did a great job with my pipe inspection. I was very happy that Mr. Rooter could provide a couple options to solve my problem and gave me prices on the spot.

Review Date: 01/27/2022 | Author: Carolyn P.

Comments: Prompt respond. Quick scheduling. The plumber (Sean) was courteous, 'and well knowledgeable, Sean was able to quickly diagnose the problem and fix it in the same service call. He was the best!

Review Date: 01/26/2022 | Author: Denise B.

Comments: Professional, courteous and friendly. Would highly recommend

Review Date: 01/09/2022 | Author: Jim R.

Comments: I had a leak in my water main coming into the house in my crawl space. I called 2 local firms without being able to have so one come help. Linda from Mr.Rooter called me back within 10 minutes and scheduled a plumber for the next morning.Brian arrived by 11am accessed the situation gave me an estimate and was able to repair the leak. Very professional, courteous and timely. I still have not heard from my local company ! Very nice to have water again. I will use them again.

Review Date: 10/28/2021 | Author: Elvis G.

Comments: He completed the job that was asked. The float is still working as expected.

Review Date: 10/08/2021 | Author: Roger W.

Comments: Highly recommend

Review Date: 10/06/2021 | Author: Elizabeth L.

Comments: The worker was excellent and took time to let me know what he was going to do and cleaned up when done very polite

Review Date: 09/28/2021 | Author: Sheryl E.

Comments: I received a call instantly. They scheduled the repair the same day. Once they reviewed the problem, they gave me a quote and completed it within 2 hours and at the cost quoted. Stephen was helpful with pictures and explanations and cleaned up after he was done. I would recommend Mr. Rooter and Stephen to anyone.

Review Date: 06/04/2020 | Author: Donna C.

Review Date: 05/27/2020 | Author: Ann F.

Comments: It was pretty much twice what Home Advisors quoted me.

Review Date: 05/13/2020 | Author: Kathleen W.

Comments: Professional if a bit expensive

Review Date: 04/14/2020 | Author: Heather B.

Comments: Faucet broke in our home but other companies wouldn?t touch it because it is a mobile home. They came out and got the job done! I?ve been washing my dishes in the bathtub, I?ll never complain about being able to wash dishes in the sink again!

Review Date: 04/12/2020 | Author: Connie G.

Comments: A really great company! From the beginning everyone was polite, willing to answer every question I had-and I had many. They understood my financial concerns. The work was completed quickly and just as had been explained to me. Highly recommend Mr. Rooter!!

Review Date: 04/05/2020 | Author: William M.

Comments: Speedy and affordable and friendly.

Review Date: 03/28/2020 | Author: Stephanie S.

Comments: Same day service. Both technicians were very friendly and explained the situation to us and helped guide us to making the correct repair. Definitely recommend.

Review Date: 03/19/2020 | Author: Diane K.

Comments: came right in gave me a quote and went right to work had me go down to check to see if I was happy with the job a very nice guy and I was very happy with his work I would hire him again and recommend him to anyone looking for a plummer

Review Date: 03/19/2020 | Author: Chuck M.

Comments: Technician showed up on time and professional. He showed me what he was doing and why. I was able to actually watch the video of my sewer pipe. I was very please with the work.

Review Date: 03/19/2020 | Author: Kathy T.

Comments: Efficient

Review Date: 03/18/2020 | Author: Donna C.

Comments: Thank you to Keith who promptly called the first night I made the inquiry to Sandi who arranged everything to Eugene and Ryan who came out to repair leaking pipes on the water filtration system and replace the kitchen faucet on a Saturday to accommodate my schedule! They were very kind and professional. Eugene and Ryan did an amazing job. They had to cut out and replace brass fittings and pex piping, replace the shut-off valve and replace the kitchen faucet. They know what they re doing and make a great team! I am very pleased with the results! I consider it a blessing to have met them and done business with the wonderful people who are part of Mr. Rooter!

Review Date: 03/18/2020 | Author: Sarah B.

Review Date: 03/12/2020 | Author: Cecelia K.

Comments: Prompt and ready to work.

Review Date: 03/06/2020 | Author: Mary ellen M.

Comments: prompt and were able to fix my problem within hours of my request

Review Date: 01/29/2020 | Author: Ellen C.

Comments: The technician was very knowledgeable, polite & courteous. Had the work done in a matter of a few hours & didn t leave any mess. I thought the price was reasonable & will certainly hire them for any further repairs that come up

Review Date: 01/17/2020 | Author: Richard F.

Review Date: 12/08/2019 | Author: Rick L.

Review Date: 12/07/2019 | Author: Nancy N.

Comments: Estimated price was more than final price. Technician was great.

Review Date: 11/23/2019 | Author: Robert S.

Comments: Great work . the 2 men were very good and explain o me evrything they we doing and love my dog .

Review Date: 10/09/2019 | Author: Jason S.

Comments: The company took our concerns seriously and had a plumber on our doorstep within five hours. The plumber was very kind and professional. Gave us great tips on how to reduce clogging before leaving.

Review Date: 10/01/2019 | Author: Kathy Q.

Comments: I had a slow leak behind the bathroom wall and this was diagnosed quickly and repaired professionally. They called me back very quickly and were able to send someone out the next day. Very happy with their service.

Review Date: 09/18/2019 | Author: Mike V.

Comments: Very kind and respectful awesome pricing they came out quoted and got to the issue right away worked with me and the kind of day I was having would use them again as they are my new go to guys customer service cannot be matched by anyone

Review Date: 08/24/2019 | Author: Stephen M.

Comments: Ok

Review Date: 08/14/2019 | Author: Donna H.

Comments: They called right away they were out the same day and did the work and left within 2 hours . Will call them again.

Review Date: 08/06/2019 | Author: Wally M.

Comments: They showed up the next day and did an excellent job. I'm very Happy with the total outcome of the project.

Review Date: 08/02/2019 | Author: Ros M.

Comments: Performed the work the next day after my first phone call, good quality for money. The only I did not rate their Customer Service with 5 starts: they promised to call me 30 minutes before the repair staff come in but did not. So I had the risk to miss the visit.

Review Date: 08/02/2019 | Author: John P.

Comments: I needed a plumber for work in my mobile home (not as easy to find as you might think). Through HomeAdvisor, I received a callback within minutes, a plumber at my door a couple of hours later, and the project started a couple of hours after that. Some of the work was challenging, and all of the work was handled expertly and professionally. I would recommend Mr. Rooter to others, and I would use them again if/when needed.

Review Date: 07/09/2019 | Author: Linda B.

Comments: These guys were very prompt at getting back to me. They had a man in the area the same day who came took a look at the project and fixed my washer connections. It was a great job done for a fair price. Hopefully you're lucky enough to get Shawn, his personality is "cool beans!"

Review Date: 07/07/2019 | Author: Mark O.

Comments: Came in short order, on time, and very communicative through the whole process. They are experts.

Review Date: 04/25/2019 | Author: Deborah L.

Comments: It was excellent - because the serviceman was in my area, he came over almost immediately, diagnosed the situation, and offered several solutions. I opted for a new faucet which he promptly offered to go purchase and install that afternoon. I was thrilled that within a matter of hours the problems was diagnosed and corrected!!

Review Date: 04/13/2019 | Author: James C.

Comments: Honest Trusted company

Review Date: 04/11/2019 | Author: Chris A.

Comments: Contacted by owner, excited to take on job. Plumber did great work, was patient during process and while water company turned things back on.

Review Date: 03/25/2019 | Author: Russell J.

Comments: They explained the ppti

Review Date: 02/17/2019 | Author: Lisa A.

Review Date: 09/12/2018 | Author: Melanie L.

Review Date: 07/19/2018 | Author: Susan R.

Comments: very professional

Review Date: 05/30/2018 | Author: Deborah & bob M.

Comments: Nick, the plumber who was sent from Mr. Rooter, was amazing! He came on time, gave us an estimate (which was almost 200.00 MORE than he charged us!), worked quickly with quality work and even cleaned us any mess that was around. He was polite and more so knew his business well! Would recommend him to anyone. Great Experience!

Review Date: 03/07/2018 | Author: Eileen S.

Comments: Difficulty scheduling

Review Date: 03/01/2018 | Author: Paul L.

Comments: The technician that did the work at my house, Sean, was very professional and completed the job in a timely fashion.

Review Date: 03/01/2018 | Author: George L.

Comments: Your company does great work.

Review Date: 11/27/2017 | Author: John H.

Comments: Great service and availability. You may have to pay a little extra but sometimes that's worth it especially when you have a few inches of water in your basement during the storm of 2017 and they come within the hour!

Review Date: 11/25/2017 | Author: Evelyn D.

Comments: The problem was a simple fix which was completed in a few minutes. I was impressed at how quickly I got the appointment and when the plumber was running late, I got a phone call letting me know when he would arrive. I would hire this company again.

Review Date: 11/08/2017 | Author: Elaine C.

Comments: Mr. Rooted returned my call promptly and set up an appointment within 24 hrs. Shaun arrived at the set time and evaluated my problem and advised me of the work at needed to be done and what it would cost. He did the work the same day and I was extremely pleased with his service. Every person I dealt with, especially Shaun, was very pleasant and very professional.

Review Date: 11/06/2017 | Author: Megan M.

Comments: Shawn was courteous, professional, and meticulous about his work. I would definitely hire him again.

Review Date: 11/06/2017 | Author: Joy P.

Comments: They were prompt in replying and got the work done in my time table.

Review Date: 10/17/2017 | Author: Joan G.

Comments: The young man wasted no time. Answered any questions I had, very polite. Cleaned up any messes. Would use this company again.

Review Date: 10/12/2017 | Author: Richard G.

Comments: They were extremely professional and timely. I had someone out at my home within 3 hours of calling Home Advisor. The Plummer who arrived quickly assessed the issues I was having and described the process/steps needed to rectify. I would recommend Mr. Rooter to a friend or family. My family certainly appreciated how quickly they were able to fix everything.

Review Date: 10/11/2017 | Author: Raymond L.

Comments: the installation was done by Sean. very professional and friendly

Review Date: 10/04/2017 | Author: Rori F.

Comments: They were great! Quick response, good price. They did an excellent job.

Review Date: 10/03/2017 | Author: Nancy P.

Comments: Mr Rooter provided honest, affordable and outstanding service for our sink leakage problem in the bathroom. He identified our problem promptly, as a corroded popup sink assembly. We can not say enough great things about our Mr Rooter plumber, Sean McGrail. Now Mc Great to us. He did not try and sell us anymore than we needed. Very honest! Sean Mc Great not only ensured the replacement part was our solution but checked his work after and thoroughly cleaned the work area. Extremely respectful ..... We highly recommend Mr. Rooter Plumbing and Heating. Thank you Sean McGreat!

Review Date: 09/28/2017 | Author: John W.

Comments: Great customer service, great work. Were very helpful and did a great job!

Review Date: 09/24/2017 | Author: Darrell P.

Comments: Easy to work with. Keeps a schedule. Very professional service.

Review Date: 09/13/2017 | Author: Julia K.

Comments: Eric came to fix my leaking toilet and put a new shut-off valve on as the last one would not turn. He was very professional, neat and friendly. He was nice enough to suggest we look for coupon savings on line and he found one he used for me as a senior. I will be sure to call these folks should I ever need plumbing. The worker was to come between 12 and 4 and at 2:30 I got a call to let me know he was on his way.

Review Date: 09/13/2017 | Author: Pat G.

Comments: Found out my problem almost immediately, efficient, really knows his stuff!

Review Date: 09/10/2017 | Author: Salvatore S.

Comments: Work was done quickly and professionally. The price of the service was no better or worse than anywhere else. My only criticism is that when the plumber was not going to be on time by over an hour, I was not automatically contacted. I had to reach back out to the company myself to find out that he had been delayed.

Review Date: 09/07/2017 | Author: Steven R.

Review Date: 09/01/2017 | Author: Donna H.

Comments: The gentlemen who came out was prompt, curtious, informative and respectful of my home and belongings. Although I needed services they made the experience as pleasant as possible

Review Date: 08/24/2017 | Author: Ken N.

Comments: Didn't fix the real problem which was obvious to a plumber.

Review Date: 08/09/2017 | Author: Michael D.

Comments: On time kept the working area clean The plumber talked step by step the details of the procedure I would use the company again

Review Date: 08/08/2017 | Author: a Neighbor

Comments: Excellent customer service and response time. Our tech explained the options and was upfront about all cost. They are far from cheap but it was worth the expense knowing we were getting quality work done.

Review Date: 08/04/2017 | Author: Steven R.

Comments: Efficient and pleasant.

Review Date: 07/20/2017 | Author: Nancy O.

Comments: I believe it was a good value, based on the price from another plumbing company. Everyone was extremely polite and professional. I would definitely use them again.

Review Date: 07/03/2017 | Author: Frances W.

Comments: Jeremy was awesome. He was very professional, very respectful, very knowledgeable and a very nice man. He did the job very quickly and extremely well. He stayed to make sure I was satisfied. The faucet he installed, as my old one was beyond repair, is a faucet of quality, looks very nice and works well. It is very important to me for me to say that Mr. Rooter was open where businesses every where in my area were closed because tomorrow is July 4th. I also am grateful for the supply company where he got my faucet from - because they were open too. Thank you everyone. I definitely would recommend Mr. Rooter and Jeremy. They and Customer Service are awesome!

Review Date: 05/18/2017 | Author: Tom H.

Comments: on time and returned later with a helper to do the work

Review Date: 05/18/2017 | Author: a Neighbor

Comments: Est on service call was in error failed to explain total cost

Review Date: 05/12/2017 | Author: William V.

Comments: They came immediately, did it on budget and cleaned up before they left. It was a great job.

Review Date: 05/01/2017 | Author: a Neighbor

Comments: stayed till the job was complete very friendly clean and knowledegable

Review Date: 03/22/2017 | Author: a Neighbor

Comments: It was cold and very windy and they stayed outside till the job was done.

Review Date: 03/09/2017 | Author: Peter G.

Comments: Contractor was willing to make right on unsatisfactory results! Customer service was exceptional

Review Date: 02/28/2017 | Author: a Neighbor

Comments: Quick & Easy Service.

Review Date: 02/01/2017 | Author: Diane T.

Review Date: 01/22/2017 | Author: Victoria A.

Comments: Within less than 12 hours, I contacted the company for the first time, explained the problem and had a new hot water heater up and running. Cost was higher than expected, but service person was professional and courteous and did a fabulous job.

Review Date: 01/18/2017 | Author: Peter D.

Comments: Prompt, did well at explaining the issue and the plan of attack which worked!

Review Date: 12/21/2016 | Author: Jack J.

Comments: I lost hot water, had a technician at the house, who replaced the circulator. Then hot water stopped working 2.5 days later, another tech came and purged the line, Service worked for less than a day, and the original tech identified that I also needed a new expansion tank. Tech's were nice and very friendly. I ended up getting a different local plumber to do the work (just for pricing and timing reasons). Kieth (owner of Mr. Rooter) was nice enough to reach out to me again to understand the difficulties I faced in the crunch to get the system up and going, and he used it as a learning experience for his team. He was friendly, understanding and made right on it billing/cost disparity. GREAT CUSTOMER SERVICE, these guys care about their brand and I am encouraged to use them again. Their around the clock availability and friendly techs are great when your caught in a last minute emergency!!

Review Date: 12/15/2016 | Author: David W.

Comments: Job was pricey, serviceman was knowledgeable,pleasant, on time, and helpful with his tips. The job was done right.

Review Date: 11/16/2016 | Author: Claire L.

Comments: Pleasant serviceman. Came the next day as it was the weekend. I had a backed up toilet that needed to be augured. A little pricey, but did the job right.

Review Date: 11/10/2016 | Author: a Neighbor

Comments: On time and did a great job.

Review Date: 10/11/2016 | Author: Katherine P.

Comments: Well skilled and answered all my questions!

Review Date: 10/01/2016 | Author: James S.

Comments: The plumber did well. The dispatcher needs a lot of training.

Review Date: 09/19/2016 | Author: Julie C.

Comments: Did a great job

Review Date: 08/08/2016 | Author: Andrew B.

Comments: Arrived within 30 minutes of call. Only took about 5 minutes to replace faucet.

Review Date: 07/23/2016 | Author: a Neighbor

Comments: Courteous, efficient and did the job quickly and without fuss.

Review Date: 07/18/2016 | Author: Marshall Q.

Comments: Very fast and quality service, a bit pricey.

Review Date: 07/18/2016 | Author: Laurie J.

Comments: I had a leak in the pipe when I turned my water to my washing machine on for the first time. I immediately went online to Home Advisor because I've had great service from them in the past. I received a call within 1 minute from Mr. Rooter and they were out within 2 hours. He replaced the valves and did a great job.

Review Date: 07/01/2016 | Author: a Neighbor

Comments: Very prompt service The plumber was very friendly, gave us a fair price, and did an excellent job. Would recommend them to anyone needing this type of work.

Review Date: 06/29/2016 | Author: Frederick j C.

Comments: the man did a perfict job

Review Date: 06/15/2016 | Author: Arthur G.

Comments: Other companies wanted to dig a trench that included destroying my driveway, to replace the main sewer line. Mr. Rooter dug two holes, one just outside my house and the other in the corner of my property where my sewer line met the city sewer. They snaked a cable back to my house. Using an hydraulic winch, they pulled a metal head back through the pipe, breaking it apart while simultaneously laying a new pipe. Much less invasive than digging a trench through my driveway. I highly recommend Mr. Rooter.

Review Date: 06/09/2016 | Author: Jeffrey G.

Comments: The plumber was friendly and honest and gave me an up front estimate. I had been trying to get my regular plumber out to the house for three weeks to repair a leaking toilet shut off valve but he was too busy. Mr Rooter came out the same day I called. The plumber also ended up needing to replace some old brass plumbing that was attached in the basement. Work quality was very good. Thank you!

Review Date: 06/04/2016 | Author: a Neighbor

Comments: Concern as to how the estimate is done. Job was fairly simple and took approximately 30 minutes and cost $400.

Review Date: 06/02/2016 | Author: John M.

Comments: They were fantastic! Very honest and professional. Quite a novelty these days. Would highly recommend them to my friends and family and I know I would hire them again.

Review Date: 05/30/2016 | Author: Cheryl H.

Comments: They were very nice and polite, respectful. Also after the work was finished they checked it out thoroughly and then made sure you were totally satisfied.

Review Date: 05/25/2016 | Author: Bill G.

Comments: very quick and effective repair of my toilet

Review Date: 05/02/2016 | Author: a Neighbor

Comments: Customer service contacted me within minutes of my request, Eugene showed up an hour later, put in the new water heater, and had us back up and running in a few hours. Not the cheapest, but fair, and they were timely and professional.

Review Date: 04/27/2016 | Author: Ellen Z.

Comments: Eugene was the plumber who did the repairs. He was very professional and did a great job.

Review Date: 04/26/2016 | Author: a Neighbor

Comments: excellent

Review Date: 04/26/2016 | Author: a Neighbor

Comments: Very expensive for less than one hour of work and one pipe replaced.

Review Date: 04/16/2016 | Author: Faye P.

Comments: I was impressed with the work Shane and Nick performed. The job was executed in a timely fashion and with excellence. Every detail was addressed and resolved to perfection. Would definitely utilize this company again.

Review Date: 04/15/2016 | Author: James M.

Comments: Eric was kind and courteous, and was able to fix the problem right off. Left the job site cleaner than he started

Review Date: 04/15/2016 | Author: Matt D.

Comments: Prompt, courteous, professional. A tad expensive, but I'm confident a good job was done.

Review Date: 03/30/2016 | Author: a Neighbor

Comments: The technician was very courteous and professional. He worked quickly and efficiently.

Review Date: 03/28/2016 | Author: a Neighbor

Comments: Same day service by courteous and friendly professionals. Explanations were clear and options were uncomplicated. Would definitely use again and highly recommend.

Review Date: 03/28/2016 | Author: Natasha B.

Comments: I was very happy with the service and work done. They were prompt and answered my service call the same day. They were a little pricier than other places that I looked at, but overall, I was very pleased with the service.

Review Date: 03/25/2016 | Author: Alan R.

Comments: job done next day

Review Date: 03/24/2016 | Author: Ron S.

Comments: Very professional - great job - friendly and courteous - went the extra mile - but pricey!

Review Date: 03/21/2016 | Author: Kathy M.

Comments: Great job came right away! Thank you Eugene!

Review Date: 03/19/2016 | Author: Joe M.

Comments: Answered and responded quickly...No extra charge for coming at night...Got the annual plan...Very professional and pleasant

Review Date: 03/17/2016 | Author: a Neighbor

Comments: No other comments.

Review Date: 03/16/2016 | Author: Nicole B.

Comments: Jim and Nick were great.

Review Date: 03/13/2016 | Author: Robert M.

Comments: Professional-knowledgeable. Informative of possible issues he may encounter during repair, to give good estimate cost of project.

Review Date: 03/04/2016 | Author: Jackie H.

Comments: With being a homeowner who doesn't have all the answers, they explained everything to me and made sure I understood everything before they left. They were patient and very kind. Would absolutely hire again!

Review Date: 02/12/2016 | Author: Linda S.

Comments: The office was very kind and willing to help. The plumber was kind and courteous.

Review Date: 02/10/2016 | Author: Doug A.

Review Date: 01/29/2016 | Author: Elliott C.

Comments: Very professional service and a well done job. The plumber tried to offer me as many discounts as possible. The plumber was very engaging socially, was extremely nice, and was very adept in knowledge and ability.He was a consummate professional with very good social skills.It was an honor and a pleasure to have him working on the repairs.

Review Date: 01/24/2016 | Author: Karen S.

Comments: They were prompt and very quick to respond to my call

Review Date: 01/23/2016 | Author: Sean L.

Comments: The home office was very prompt in responding to phone calls and setting up an appointment time. My plumber was prompt and very knowledgable about plumbing code and willing to answer all of my questions. He walked me through the entire process and I am very satisfied with my service.

Review Date: 01/21/2016 | Author: Mary F.

Comments: The guys they sent were very professional; prompt on arrival and completed each task to a T. I read other reviews which mentioned high prices . . . well some tasks were priced high but these guys offered me every discount they could making the price just right.

Review Date: 01/07/2016 | Author: Andrea H.

Comments: It was very good experience and we would use them again.

Review Date: 01/01/2016 | Author: Toni P.

Comments: Excellent experience. Professional and knowledgeable worker fixed a serious problem.

Review Date: 12/31/2015 | Author: Frank M.

Comments: Prompt and very professional

Review Date: 12/30/2015 | Author: Judyth R.

Comments: consumer wanted to give them a six stars, everything perfect including not leaving anything behind to clean

Review Date: 12/24/2015 | Author: Ed C.

Comments: Replaced the 'O' ring for the toliet and a new shower control

Review Date: 12/22/2015 | Author: a Neighbor

Comments: They have a fixed price list but won't disclose it over the phone.

Review Date: 12/01/2015 | Author: a Neighbor

Comments: a little on the pricey side but worth it.

Review Date: 11/22/2015 | Author: a Neighbor

Comments: Showed up on time.

Review Date: 11/18/2015 | Author: a Neighbor

Comments: The faucet was an unusual type which meant the replacement was expensive and we had to wait for it to arrive, both things beyond the control of the company. The work was done quickly and cleanly and our repair man explained what he had to do and the job was well done. customer service contacted me and kept me in the loop so that I knew when the part arrived and when the plumber would arrive. I would definitely recommend this company.

Review Date: 11/12/2015 | Author: Peg T.

Comments: Quick response, very fair price quote, got the install done the same day they came to give us an estimate. Nice clean-up. Hopefully, the new system will work fine for the next 25 years.

Review Date: 11/11/2015 | Author: a Neighbor

Comments: No comment

Review Date: 11/06/2015 | Author: a Neighbor

Comments: They were quick to respond and got the job done in a reasonable amount of time.

Review Date: 10/31/2015 | Author: Michael G.

Comments: They winterized my place for the season!

Review Date: 10/29/2015 | Author: Thomas C.

Comments: Came on time, but didn't receive 30 minute arrival notice call.

Review Date: 10/28/2015 | Author: a Neighbor

Comments: The team came out to fix a leaky pipe and were able to quickly identify how a leaky pipe was possibly causing our hot water and home heating system. They had to go to a supply warehouse to pick up a part and were back at my house promptly. Made a series of repairs quickly and were incredibly clean in their work.

Review Date: 10/26/2015 | Author: a Neighbor

Comments: Excellent customer service and responsiveness. Seemed a bit pricey, but plumbers in general are pricey. The plumber that arrived was very personable and professional. He not only repaired the problem, but improved upon the layout of the plumbing, adding a couple of shutoff valves that should have been installed originally to simplify future repairs and service. All in all, an excellent company to deal with.

Review Date: 10/25/2015 | Author: Anita O.

Comments: Seems expensive. But other plumbers were even higher.

Review Date: 10/22/2015 | Author: June B.

Comments: Customer and maintenance services were very good and very professional. I did think almost prices were high but I was extremely satisfied with their response time and the quality of the work. I would definitely recommend them and us them again.

Review Date: 10/22/2015 | Author: Jay T.

Comments: Excellent all the way around

Review Date: 10/17/2015 | Author: a Neighbor

Comments: Plumber was fast, knowledgeable, good quality work asked questions end result looks great!

Review Date: 10/16/2015 | Author: a Neighbor

Comments: Plumbing repair is expensive.

Review Date: 10/16/2015 | Author: Bj B.

Comments: Knowledgeable and efficient

Review Date: 10/14/2015 | Author: a Neighbor

Comments: Work completed as expected and satisfactory time. Very expensive, but the work was very well done.

Review Date: 10/14/2015 | Author: Richard D.

Comments: The service man Sean was excellent, knowledgeable and Courteous. They are a tad expensive and arrived a little late but I still highly recommend them and would use them again.

Review Date: 10/14/2015 | Author: a Neighbor

Comments: I was totally impressed.

Review Date: 10/07/2015 | Author: a Neighbor

Comments: Came on time, diagnosed and fixed problem. Good value for the time he spent.

Review Date: 10/02/2015 | Author: Frederick M.

Comments: The problem was fixed and the service was great! We'd recommend them to others.

Review Date: 10/02/2015 | Author: Bud M.

Comments: Great job and expertise, very thoughtful and courteous.

Review Date: 09/29/2015 | Author: Cheryl V.

Comments: Quick response, professional service. I would use them again.

Review Date: 09/28/2015 | Author: Kevin F.

Comments: Timely, efficient, good value, and showed up ready to work. When the job took a turn, there was no uptick in price, the technician figured out a solution, ran it by me, and got it done.

Review Date: 09/23/2015 | Author: Derek D.

Comments: Quick and courtious

Review Date: 09/22/2015 | Author: Cindy G.

Comments: Quick response, very professional and knowledgeable.

Review Date: 09/18/2015 | Author: Catherine M.

Comments: Quick response and completed the work that day for very reasonable fee Would use them again

Review Date: 09/14/2015 | Author: Steve B.

Comments: First rate service! Solved my issue fast!

Review Date: 09/10/2015 | Author: Edward H.

Comments: EXTREMELY HAQPPY!!!!

Review Date: 09/09/2015 | Author: Saily S.

Comments: They did a good job.

Review Date: 08/28/2015 | Author: Susan W.

Comments: Good job. Professional results.

Review Date: 08/25/2015 | Author: a Neighbor

Comments: Three best matches from HomeAdviser called same or next day but price for the job was ridiculous. I scheduled appointment with one of them and he did not show up. Mr.Rooter was suggested by my home insurance company. The price was right, technicians were professional and courteous. I am happy with this choice.

Review Date: 08/13/2015 | Author: Marilyn C.

Comments: Mr. Rooter was the only company that was willing to tackle the job of crawling under my mobile home to connect piping so I could have an outdoor faucet. Everyone was very curtious, informative, the representative was on time, and the job was done in one day.

Review Date: 08/11/2015 | Author: Thomas B.

Comments: Update: I previously wrote a review that gave Mr. Rooter a 5 on work quality, a 5 on service and 1/2 on price, and said I would not use them again, because I felt like I overpaid. Mr. Rooter followed up with me and said they were fully committed to satisfying their customers. They listened and empathized to my concerns and said they wanted to make me a happy customer. They provided me with a 5 year membership worth $99 at no charge, which would allow me to have them come out and give me an estimate on a job at no cost, even if I did not select them to perform the service. Because I was happy with their service and quality of work, I felt this was a good response to my concerns. As a result, I will definitely call them in the future for an estimate and consider them for any future needs I may have. They sincerely demonstrated their desire to have a happy customer. Previous Comment: Mr. Rooter called me within 30 seconds of making my posting on HomeAdvisor. I asked them to give me an estimate to install a MOEN Kitchen Sink Faucet I had purchased. They said they could have someone out the next day to do the install but could not give me a price until they came out and looked at the job. I asked if they could they at least give me a range. They said without seeing the job they could not. I asked if there was a fee for someone to come out. They said there would be a $50 charge only if I chose not to have them do the work. I said OK have a guy come out. A nice guy from Mr. Rooter came the next day I and looked at my setup. I asked what it would cost and he said he would check his standard price list. He opened a notebook to faucet replacement and showed me a price of approximately $320 and it would take about an hour. I said I felt that was way too high and if I said no I was going to be out $50 just to get that high quote. I continued to say I did not feel that was fair and he showed me their membership price column which was $274 and asked if I would I like to become a member. I said I did not want to pay to become a member just to get a reduced cost for a price I thought was way too high to begin with. He then offered me a one-time membership discounted price without becoming a member if I would authorize him to do the work. I had calls out to two others for quotes but no response yet to make any comparisons. I was in an awkward position with their quick response I had no comparative information and was going to be out $50 dollars if I said no. Rather than being $50 down before I got my next bid I took the $274 deal. However, I felt I was set up; they have a standard price book so why would they not give me a price range quote over the phone? In summary I found their service response time was excellent, their quality of work was excellent but was too expensive. I felt I was set up and felt I overpaid for what I got. I will never use Mr. Rooter again.

Review Date: 08/03/2015 | Author: a Neighbor

Comments: Good work and very good communication from the scheduling office.

Review Date: 08/03/2015 | Author: Annika M.

Comments: Extremely responsive, did a great job. Extremely respectful. He is super.

Review Date: 08/03/2015 | Author: Barbara S.

Comments: After my concerns they contacted me immediately and apologized. They have consistently been in contact to resolve the issues. It shows they truly care about their customers.

Review Date: 07/28/2015 | Author: Cheryl B.

Comments: t was expensive

Review Date: 07/23/2015 | Author: Michael H.

Comments: Expensive!

Review Date: 07/20/2015 | Author: a Neighbor

Comments: Arrived on time and promptly fixed our faucet.

Review Date: 07/14/2015 | Author: a Neighbor

Comments: I didn't feel like he was rushing through the job. He stayed until I was comfortable with everything he had done and answered all my questions. Great guy!

Review Date: 07/11/2015 | Author: Jeffrey L.

Comments: They have a gimmick to get you to spend more money ro save money, plus even though I hired them there prices are higher

Review Date: 07/10/2015 | Author: Maureen C.

Comments: I was very pleased that Mr. Rooter was able to get someone to my condo the same day I called. Amber from the office staff was very pleasant and easy to talk to. Jeremy, the plumber who came, cleared the blockage and also installed a new garbage disposal that I previously purchased. His work was professional and careful, and he worked steadily to finish both jobs. He brought everything he needed and was ready to work as soon as he entered the kitchen. He was very careful to put down a tarp to protect the sink cabinet. The sink drains perfectly now, and the new disposal works fine. The work cost about what I expected. I would hire Mr. Rooter again for any new plumbing problems.

Review Date: 06/18/2015 | Author: a Neighbor

Comments: Timely & quick service.

Review Date: 06/12/2015 | Author: Shannon S.

Comments: Excellent excellent service. Perfection. Customer for life.

Review Date: 06/04/2015 | Author: Jeannine G.

Comments: Good Service

Review Date: 05/02/2015 | Author: a Neighbor

Comments: The service guys [Shane and another guy who's name I forget (my apologies)] showed up at the designated time. Made the repair quickly and at a reasonable cost. Also provided some advice for a couple of other plumbing issues which will need to be addressed in the near future. I will certainly hire them again to take care of my future plumbing needs.

Review Date: 04/04/2015 | Author: a Neighbor

Comments: Gets the job done

Review Date: 02/07/2015 | Author: Richard F.

Comments: professional and efficent came in found the problem let us know the cost to fix the problem . The cost was reasonable so we proceeded and the job was done in time frame he had said.

Review Date: 01/12/2015 | Author: Thomas B.

Comments: On time

Review Date: 12/06/2014 | Author: Laura R.

Comments: Mark showed up the day I called him. He was courteous, did the job well and within the time frame he said it would take. He even cleaned the backed up basement sink for me! There were no hidden charges, and this company charged less than another company.

Review Date: 11/28/2014 | Author: a Neighbor

Comments: Project to replace the hot water heater was done quickly and professionally. Most importantly, the plumber cleaned up after himself and was very polite.

Review Date: 11/25/2014 | Author: a Neighbor

Comments: The plumber helped me to determine if I needed to call the company and get a replacement or not. He was very knowledgeable on knowing about water heaters.

Review Date: 11/14/2014 | Author: Patty Q.

Comments: Mr.Rooter was professional and prompt. Eric, the technician, did a wonderful job diagnosing and repairing the problem. I would not hesitate to recommend them for a project and intend to use them on future projects.

Review Date: 11/10/2014 | Author: James D.

Comments: good customer service

Review Date: 10/24/2014 | Author: Paul S.

Comments: Very Professional and worked very hard to get the job done on time

Review Date: 10/13/2014 | Author: Cathy G.

Comments: I read alot of reviews regarding Mr. Rooter franchises across the country and most were negative! However, the Mr. Rooter guys from Bow, NH are TOP Notch!! I barely clicked send on a quote request and my phone rang. Mr. Rooter was here within the hour. The tech Eric was polite, patient and professional. He was quick and honest about what he might find, gave a reasonable quote for repair and finished repair quickly! Thank you Eric and Mr. Rooter!!!

Review Date: 10/08/2014 | Author: Patricia warren W.

Comments: ~ 2 men arrived on time and prepared. ~ Before starting we sat down and discussed what they would do and the cost. ~ We went down to the basement to view the pipes involved and they pointed out 3 other problems? (I dont go down there much) ~ they could fix them if I wished? oh, yeah, I wished. ~They answered all questions, explained the process, and worked steadily and well. ~ The cost was as we'd worked out beforehand. ~Main points: efficiency, pleasant manner, good work and reasonable cost

Review Date: 08/11/2014 | Author: Ronald R.

Comments: Individual they sent out was excellent...very professional, polite, and personable.

Review Date: 07/26/2014 | Author: a Neighbor

Comments: n/a

Review Date: 07/09/2014 | Author: Kayne K.

Comments: Great people, little pricey

Review Date: 06/20/2014 | Author: Barbara C.

Comments: Project; looking for leak in bathroom tub. was very professional and certainly did go out of his way to solve the problem. I definately would recommend them and call them again should any plumbing problems arise

Review Date: 06/11/2014 | Author: John A.

Comments: I opened a Home Advisor account at 6:00 AM. By 10:00, I had a call from Mr Rooter Plumbing to install a water softener. At 11:00, A very professional Plumber was at the house and gave me a very reasonably estimate. At 3:00, He was done, cleaned up and even disposed of the old water softener, which I would have had to haul to the dump. I had spent weeks trying to get a plumber in town to do it with no luck. Great experience with Home Advisor and Mr Rooter. Thanks

Review Date: 08/05/2013 | Author: George K.

Comments: Came out in just a few hours, friendly, knowledgeable, answered all our questions. Quickly identified and resolved issue.

Review Date: 07/10/2013 | Author: Linda R.

Comments: Very professional and good communicators Took time to explain issues.

Review Date: 08/04/2012 | Author: a Neighbor

Comments: No feedback

Review Date: 06/28/2012 | Author: Peter R.

Comments: Excellent service. They responded to my request right away, the price was reasonable and the service is outstanding. I would highly recommend Mr. Rooter, a pleasure to work with.

Review Date: 06/09/2012 | Author: Laurie W.

Comments: Contacted me quickly. Did good clean job, Would use again.

Review Date: 06/07/2012 | Author: Mimi B.

Comments: Mike was great. On time and very professional. Love my new faucet!

Review Date: 03/07/2012 | Author: Dominick T.

Comments: Great service done in a timely manner. Thank You

Review Date: 02/20/2012 | Author: Michelle B.

Comments: Mr. Rooter answered my call promptly and with a friendly up-beat attitude. The service technician was on time, explained the work to be done, why it had to be done, and the cost. The work area was left very clean. I would most definitely call Mr. Rooter for my next project.

Review Date: 02/16/2012 | Author: Paul L.

Comments: The problem with the hot water heater was disgnosed quickly, and the replacement water heater was installed the next day with all required code accessories.

Review Date: 01/18/2012 | Author: Sheila C.

Comments: I would recommend them.

Review Date: 01/18/2012 | Author: Alan B.

Comments: a bit pricey BUT did a great job, was on time and clean up

Review Date: 01/11/2012 | Author: Ash S.

Comments: Mr. Rooter was the first to call. They were able to come right away and they did a good job.

Review Date: 10/28/2011 | Author: a Neighbor

Comments: Very clean & neat. Thought they were expensive

Review Date: 09/29/2011 | Author: a Neighbor

Comments: Excellent customer service over the phone, calls answered promptly, arrived on time, finished the job on time. Good workmanship, professional service.

Review Date: 09/29/2011 | Author: Lisa M.

Comments: Surveyed the potential problems thoroughly, spotted the correct problem and fixed it that day. Cleaned up well afterward. Easiest to communicate with on the telephone prior to scheduling appointment.

Review Date: 09/29/2011 | Author: John B.

Comments: The rep (Paul) that was sent out was extremly profesional, and explained every part of the job. It was a pleasure to have tham in my house.

Review Date: 09/20/2011 | Author: Kimberly H.

Comments: Jeremy was amazing! His work was great. He was very polite and took time to help m understand everything! He cleaned up after himself after he was done too! I would definitely recommend him to my friends and family.

Review Date: 09/09/2011 | Author: William W.

Comments: No comment.

Review Date: 08/01/2011 | Author: Blake/gayle M.

Comments: I had a shower valve replaced which included enlarging the shower cut out and a new faceplate.. Paul was very competent and explained the solution and cost to me. Did I get value for money (?) it cost my $600 for supplies and labor. It was done expeditiously and neatly. I would hire them again.

Review Date: 05/17/2011 | Author: Ivan B.

Comments: He did a very good job.

Review Date: 01/10/2011 | Author: Michael F.

Comments: They contacted me very quickly after submitting my inquiry on servicemagic.com. They were willing to come out immediately. They gave me exact pricing up front before doing any of the work. The service man went above and beyond my expectations. He genuinly seemed like he wanted to provide the best experience possible and leave me in better condition than before my problem happened. I would recomend Mr. Plumber to anyone. And I recomend joining their member plan at the time of the service.

Review Date: 02/21/2010 | Author: Debbie P.

Comments: Mr. Rooter Plumbing & Heating was fabulous. They came out immiediately, and worked above and beyond to help us remedy the problem (clogged sewer pipe) as quick as possible. They were extremely professional, and explained what they were doing every step of the way. They also did whatever they could to keep the cost as reasonable as possible. I would highly recommend them, and will most definetely hire them again. Thanks, Debbie & Bill

Review Date: 07/16/2009 | Author: a Neighbor

Comments: I was not present during the work, but all reports were that the person who helped us was good. The work turned out to be extensive and took 2 days. The person worked hard under difficult conditions, including rain and mud, and provided good quality parts and a satisfactory solution for a difficult situation. Thanks!

Review Date: 08/15/2008 | Author: a Neighbor

Comments: Very Professional business

Review Date: 06/04/2008 | Author: a Neighbor

Comments: Was the only one that came out and checked electrical box which is where the problem was and not the pump. Saved me a few thousand dollars

Review Date: 02/26/2008 | Author: Janet M.

Comments: They work on weekends. They did a great job for me. I was very pleased. They were expensive, but I guess everyone. They are reputable.